1. Validity and acceptance

This estimate is valid for 30 days from its date unless stated otherwise. It is based on the scope of

work, quantities and information available to us when it was prepared.

The estimate must be accepted as a whole. Any requested alteration to the scope, quantities,

specification or timing may require a revised estimate.

Acceptance of the estimate, including by email or payment of a requested deposit or booking fee,

creates a contract incorporating these terms and conditions.

2. Scope and unforeseen work

The estimated price covers only the work and materials described in the estimate.

If unforeseen circumstances or additional work become apparent, we will explain the issue and

provide details of the proposed change and any additional charge. Except where urgent work is

reasonably necessary to prevent damage or address a safety issue, we will not carry out chargeable

additional work without the customer’s written approval.

Approved changes will be treated as variations to the contract and may affect the price and

completion date.

3. Customer changes and postponements

Please give us as much notice as reasonably possible of any requested change or postponement and,

where possible, at least 14 days before the agreed start date.

We will try to accommodate reasonable requests but cannot guarantee that the original start or

completion date will remain available. A change to the work may require a revised estimate.

4. Deposits, booking fees and payment

The amount and payment date of any deposit or booking fee will be stated in the estimate. Unless

expressly stated otherwise, payments will be applied towards the total contract price.

Invoices are payable within seven days of the invoice date unless the estimate or invoice states

otherwise.

For bespoke joinery, the estimate will specify the required payment schedule. Because bespoke

items are manufactured specifically for the customer, payment for their manufacture may be

required before delivery or installation.

We may suspend work or withhold delivery on reasonable written notice if an undisputed payment

is overdue.

For business customers only, we reserve the right to claim statutory interest, fixed compensation and

reasonable recovery costs on overdue sums where permitted by the Late Payment of Commercial

Debts (Interest) Act 1998. This provision does not apply to consumer customers.

5. Cancellation by the customer

The customer may cancel the contract by giving us written notice.

Subject to the customer’s statutory cancellation rights, where less than 14 days’ notice is given and

we cannot reasonably fill the reserved time with other work, we may charge for the reasonable netloss caused by the cancellation or postponement. This may include loss of income from the unfilled

time, after deducting any costs we have saved and any income earned from replacement work.

We may also charge for work already completed, materials ordered specifically for the project that

cannot reasonably be returned or reused, and other unavoidable commitments made for the project.

Any charge will reflect our actual, reasonable loss and will not be imposed as a penalty. We will

take reasonable steps to reduce our losses and, upon request, provide an explanation of how the

charge was calculated. Any payment received above the amount properly due will be refunded.

6. Consumer cancellation rights

A consumer may have a statutory right to cancel a contract made at their home, online, by email or

by telephone within the applicable 14-day cancellation period. Where that right applies, we will

provide the required cancellation information and cancellation form.

If the consumer asks us in writing to begin services during the cancellation period and subsequently

cancels, we may charge a proportionate amount for services supplied up to the date of cancellation.

If the service has been fully performed during that period following the consumer’s express request

and acknowledgement, the right to cancel may be lost.

The statutory right to cancel generally does not apply to goods made to the consumer’s

specifications or clearly personalised, including bespoke joinery.

7. Materials and finishes

Natural timber varies in colour, grain, texture, knots and movement. These natural variations are

characteristics of the material and are not defects.

Colour-matched finishes will be matched as closely as reasonably possible, but an exact match

cannot be guaranteed because of variations in materials and manufacturing batches.

Unless the estimate states otherwise, timber will be finished using our standard preparation methods

and finishing products. Any particular product, colour or finish required by the customer must be

agreed in writing before work begins.

8. Waste removal

Removal or disposal of waste is not included unless it is expressly listed in the estimate. We will

leave the work area reasonably tidy, but the customer is responsible for disposing of waste not

included within the agreed work.

9. Access and customer responsibilities

The customer must check that the description and specification in the estimate meet their

requirements and tell us promptly about any errors or omissions.

The customer must provide safe and reasonable access to the property and working areas at the

agreed times, including access inside the property where necessary. The customer must also tell us

about any known hazards, hidden services, access restrictions or relevant site conditions.

We will not be responsible for delay or additional cost caused by inaccurate information, unsafe

conditions or a failure to provide the agreed access, although we will notify the customer and

explain any proposed additional charge before incurring it where reasonably possible.

10. Statutory rightsNothing in these terms excludes or restricts any rights or remedies that cannot lawfully be excluded

or restricted, including a consumer